Would you like to host a User Guide on your site to help your users navigate through Fax?
Well you’re in luck!
We've created this simple guide for you to provide to all of your users that will go over the initial basics, like how to view your fax number, how to send a fax, and how to navigate to your fax history.
You may host it on your website, print it out, or simply point users to this page. Need help making this right for your situation? Simply email support@documo.com and we’ll assist you.
Fax: Documo
Welcome to Fax!
Accessing the Service
-Log into the service: https://app.documo.com/signin (or your custom domain) using the user's credentials
-View our articles to help get started:
How to send a fax
Signature Tutorial
Workspaces
Changing the Password
There are two ways to change a user's password:
1. Click Forgot Password on the login page
2. Go to the user settings and update it there
Your Fax Number
Once logged into the portal, your fax number will be listed on the right hand side under My Fax Numbers
Steps to Send a Fax
1. Enter your 10 digit fax destination number in the box next to the flag icon OR use the contact button to select a recipient from your contact list
2. Select a cover page
3. Select a file to upload, drag & drop from your computer, or upload a file from a synced cloud storage account
4. Click the Send button or schedule the fax for a later date
How to View Your History
1. Select the Fax menu
2. Select History
3. Find all inbound and outbound faxes here
4. Click on the three dots to the far right to view/print, download, and look at the info of your faxes (this screen will give information into why a particular fax failed)
Need help?
If you need additional help, feel free to contact your admin team directly.