Beginning on October 29th, a port out PIN will be required to port out your number(s). Be sure to include this PIN on the Letter of Authorization (LOA) with the gaining carrier, otherwise the port out will be rejected. You will no longer have to accept/reject the port out in the portal; the PIN will replace that process.
To begin, navigate to the Numbers page, then click Porting, and the Port Outs tab:
Next, click the PINs tab:
Next, click the Create Port Out PIN button:
Create the PIN that you would like to use (up to 6 digits) and assign the number(s) that are porting out to this PIN, then click the Create Port Out PIN button. You are welcome to assign as many numbers to this PIN as you would like:
You will see the number assigned to the PIN in the list below on the PINs tab:
You are able to delete the PIN by clicking the trash can to the right of the PIN:
If you create a new PIN for the same number, it'll override the PIN that was originally set.
You can also upload a CSV with up to 1000 numbers and PINs.
First, click the icon next to Numbers:
Next, upload your CSV. There is an example of how your spreadsheet should be mapped:
If you have any further questions, please reach out to support@documo.com.