Cost
The cost of these devices are $109 + shipping and handling, with a $15 monthly recurring cost.
Functionality
FMC (Fax Machine Connectors) are designed for secure communication.
FMC devices differ from other Fax ATA devices in several ways:
- HTTPS provides more reliable connections to VoIP protocols
- HTTPS transport is not susceptible to burst packet loss and internet factors
- Fax communication is encrypted from point to point via SSL and TLS
- Communication is designed for HIPAA and SOX regulated industries
- No additional firewall provisioning is needed for easy configuration
- User experience is preserved with traditional fax machines
Troubleshooting
IP Addresses to add to your trusted list:
70.97.122.96 /27
199.242.63.144 /28
23.175.64.32 /28
Use port 443 for outbound communication.
If local network has firewall or web filtering then make sure the following domains are excluded:
- documo.com
- faxata.com
If your device is showing OFFLINE:
-Check with the DHCP network/administrator
-Verify the IP that DHCP lease has pulled for the FMC
-Ping the IP for the FMC
Test examples to run from command prompt:
-ping test1.fmc.documo.com
-ping test2.fmc.documo.com
-ping test3.fmc.documo.com
Response example from "ping test1.fmc.documo.com":
Reply from 70.97.122.97: bytes=32 time=89ms TTL=50
Attached is the Fax Machine Connector troubleshooting guide as well as a tech checklist. If you have followed these troubleshooting steps and your device still isn't working properly, please reach out to support@documo.com.
Please note: We do not support the LAN port as it is not the intended feature set for our FMCs.