Caller ID Page
Admins and owners have access to a Caller ID page where an external number request can be submitted to use for a Caller ID. Existing requests placed by your account can be viewed here too.
How to submit a request for your account
To submit a request for your account, you can click the Create Request button on the Requests tab:
Fill out the request with the number you would like to use as a caller ID, a document that proves ownership of the number, and any notes necessary. Once you submit it, the request will be sent directly to Documo's support team for review. :
Acceptable documents for proof of ownership of a number
You can submit a screenshot of the number existing in your carrier's portal, a recent bill or invoice showing the number, or you can request a CSR from the carrier that holds the number and submit that as proof of ownership.
Click the settings wheel next to an approved number to add users to that number:
Change the manager, add a description, and add users. The number will appear in the caller IDs list in the user's Fax Settings if they're assigned to the caller ID:
If you have any other questions, please reach out to support@documo.com.