Faxes can be received and viewed in multiple places, but the main repository for inbound (and outbound) faxes is on the History page.
Fax history will show a complete record of every single fax received (and sent) from your account for up to 12 months.
Fax history is accessible by clicking History in the Fax menu:
Clicking More Filters gives access to further filtering tools:
Inbound faxes can also be delivered directly to a user's email address.
First, navigate to My Fax Settings in the Fax menu, then locate the Email Notifications section:
Lastly are the advanced inbound routing features. Faxes can be routed via a webhook to an http endpoint or via an FTP/SFTP destination to a system file.
To enable FTP/SFTP, navigate to Account Fax Settings in the Fax menu, and click the FTP tab:
FTP/SFTP can be set globally at the account level (shown above) or individually by number in the number settings. If it fails to send the first time, there will be seven more attempts made prior to a failure. This schedule is as follows: 5s, 25s, 2m, 10m, 52m, 4h, 22h.
To set up webhooks, navigate to Webhooks in the Toolbox menu, then click Add New Webhook:
These advanced inbound routing features can be set globally at the account level (shown above) or individually by number in the number settings. If it fails to send the first time, there will be seven more attempts made prior to a failure. This schedule is as follows: 5s, 25s, 2m, 10m, 52m, 4h, 22h. Learn more about webhooks.
If you have any other questions, please reach out to support@documo.com.