Documo’s OCR technology is a feature expansion of our existing platform and is subject to and compliant with the security posture that can be viewed at trust.documo.com. Documo understands the importance of secure document transmission and processing, and we are fully committed to ensuring the protection and security of our clients' sensitive data at all times.
FAQs
Q: Who can access the OCR data?
A: Similar to fax viewing, OCR data will be only accessible by admins or users assigned to the specified fax number.
Q: How is the OCR data stored?
A: We store the OCR data in the same secure storage location as fax files and fax metadata.
Q: Do you use an external provider for text recognition?
A: Yes, we use Google Document AI, which enables us to provide this functionality without introduction of an additional data sub-processor.
Q: How long is the OCR data stored?
A: We store the OCR data along with the fax. If the file is deleted, the OCR data will be deleted as well. Otherwise, it will have the same retention policy as the account’s fax retention.
Q: Does OCR have to be applied to all numbers?
A: No, OCR can be configured on a number by number basis.
Q: How can I see the OCR data?
A: Currently, OCR data is accessible via the API. Portal view will be coming soon!