Tier 1 Support Articles

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15 articles in this collection
Written by Jacob

How to search for porting status/exceptions in the portal.

Guide on how to find the status of a port request.
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Written by Jacob
Updated over a week ago

How to submit a port to mFax

How to port a number
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Written by Jacob
Updated over a week ago

Reports Guide (Partners)

A video explanation on the Reports page.
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Written by Jacob
Updated over a week ago

How to set up custom URLs and DNS records (aka white label branding)

How-to video showing step-by-step instruction for setting up custom URLs in the interface and adding DNS records (aka white label branding)
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Written by Jacob
Updated over a week ago

Cover Page Logo (How To)

A video walk through on how to upload a logo to your custom cover page using mDrive.
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Written by Jacob
Updated this week

Creating a custom cover page (Video) & Tokens

How to create a custom cover page
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Written by Jacob
Updated over a week ago

How to create a sub account

Instructions on how to create a sub account
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Written by Jacob
Updated over a week ago

How to assign a fax number to a sub account

Instructions for assigning a fax number to a sub account
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Written by Jacob
Updated over a week ago

How to create users for a sub account

Instructions on how to create users in sub accounts
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Written by Jacob
Updated over a week ago

How to provision new fax numbers to a sub account

How to add new fax numbers to a sub account
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Written by Jacob
Updated over a week ago

Fax Error Codes

List of fax error codes to help diagnose fax failures
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Written by Jacob
Updated over a week ago

How to activate your new FaxBridge

Simple tutorial on how to activate your new FaxBridge
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Written by Jacob
Updated over a week ago

How to setup your FaxBridge out of the box

Instructions on setting up a FaxBridge for the first time
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Written by Jacob
Updated over a week ago

FaxBridge Management (Advanced)

Instructions and information for managing the FaxBridge device via SSH/Telnet
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Written by Jacob
Updated over a week ago

FaxBridge Setup and Troubleshooting Guide

Instructions on how to troubleshoot FaxBridge issues
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Written by Jacob
Updated over a week ago